Privacy and Data Protection Policy
The Coaches Hub is a product of Soccer Profile Limited.
Introduction
Soccer Profile Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your data when you use The Coaches Hub website or interact with us in any way.
This policy is written in accordance with the UK GDPR, the Data Protection Act 2018, and other relevant data protection legislation.
Who we are
Controller:
Soccer Profile Limited is the data controller for The Coaches Hub.
Contact:
If you have any questions or requests about this policy or how we use your data, you can contact our Data Protection Officer (DPO):
Email: support@soccer-profile.com
Purpose of This Policy
This policy explains:
- What personal data we collect
- How and why we use it
- Who we share it with
- How we keep it secure
- Your rights and how to exercise them
It applies to:
- Visitors and users of The Coaches Hub website
- Registered Members and Business Users
- Anyone who contacts us or interacts with us in relation to data protection
The Data We Collect
We may collect and process the following types of personal data:
| Type of Data | Examples |
|---|---|
| Identity Data | First name, last name, username, date of birth |
| Contact Data | Email address, phone number, postal address |
| Technical Data | IP address, login details, browser type, location data |
We do not collect:
- Special category data (e.g. health, race, religion)
- Criminal conviction or offence data
If we ever require such data, we will ask for your explicit consent or explain the lawful basis.
How we collect data
We collect personal data in the following ways:
1. Direct Interactions
You provide data when you:
- Create an account
- Subscribe to services or newsletters
- Contact us or give feedback
- Enter promotions or surveys
2. Automated Technologies:
When you use our site, we collect technical data using cookies and similar technologies. Read our Cookie Policy for more information.
3. Third Parties:
We may receive personal data from:
- Our service providers (e.g. newsletter providers)
- Partner organisations or Business Users linked via our site
How we use your data
We use your data to:
- Deliver services and content via The Coaches Hub
- Process account registrations and manage your membership
- Send you updates, newsletters, offers and promotions
- Improve and personalise your experience on the site
- Monitor usage, troubleshoot, and improve website performance
- Fulfil contractual or legal obligations
We always ensure a lawful basis for using your data—usually one of:
- Your consent
- Performance of a contract
- Our legitimate business interests
- Compliance with a legal obligation
Sharing Your Data
We may share your data with:
- Internal Teams: Employees and contractors who need access for operational reasons.
- Business Users: To help fulfil any product or service you access via the site.
- Service Providers: Such as Campaign Monitor for newsletters.
- Legal Bodies: If required to comply with legal processes or protect rights.
We only share what's necessary and require all third parties to respect the security of your data.
Your Privacy Choices
You can:
- Opt out of marketing emails: at any time by clicking “unsubscribe” or emailing support@soccer-profile.com.
- Update or close your account by contacting our support team
Data Security and Retention
We use robust security measures to protect your data, including:
- Encryption and secure servers
- Access controls and staff confidentiality obligations
- Regular system monitoring and updates
We only keep your data for as long as necessary and will securely delete it once it's no longer needed.
International Data Transfers
We may transfer your personal data outside the UK/EEA when:
- It's necessary to provide you with services
- We use secure, compliant service providers (e.g. cloud storage)
Where such transfers occur, we ensure they are protected through mechanisms such as:
- Standard contractual clauses
- UK adequacy decisions
- Your explicit consent, where applicable
Your Rights Under Data Protection Law
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data
- Request erasure (in certain circumstances)
- Object to or restrict processing
- Data portability - receive a copy in a reusable format
- Withdraw consent where processing is based on your consent
To exercise any of your rights, please email: support@soccer-profile.com
Third-Party Links
The Coaches Hub may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their policies separately.
Newsletters and Communications
As a registered Member, you may receive:
- A monthly newsletter via Campaign Monitor
- Emails about updates, offers, feedback opportunities, or services
You can unsubscribe anytime using the link in our emails or by contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page and update the effective date.
Effective Date: 8 May 2025